Independent Food Company, a leading F&B group is presently hiring UAE nationals for the customer care department.
The Care Contact Center Agent is a pivotal team member responsible for managing various brands'
customer interactions across multiple communication and platforms.
This role focuses on ensuring exceptional customer engagement, complaint management to enhance
customer satisfaction.
The Care Contact Center Agent is expected to uphold brand standards, meticulously organize data, and
promptly escalate issues for efficient resolution, all while promoting teamwork, collaboration, and a
customer-centric approach.