IT Support

Job Purpose:

The primary role of the IT Support / Administrator is to manage IT operations at restaurant level. He will responsible to identify any IT related problem and resolution. Network Troubleshooting and Firewall Configurations.

Duties & Responsibilities:

· Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)

· Highlighting technical problems and diagnosis of the same

· Configure and install operating systems and make appropriate changes in the network as needed.

· Install new software as needed and set up new user accounts for employees.

· Request for new hardware as directed.

· On-site tech support, and operating system and hardware / software diagnostics as directed

· After-hours follow-up / actions also a requirement as needed.

· Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.

· Acting as the middle man between user and MIS team

· Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches

· Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)

· Windows Server technology and Active directly requirements.

· Restaurant Staff – IT General training / Guide Preparation and implementation.

· Avaya / IP telephony Support / troubleshooting.

· CCTV Maintenance and troubleshooting.

· Maintaining security systems such as Firewalls, Switches and Routers and making sure of the VPN between the restaurants and the HO systems.

· Implementation of IT policies in the restaurants